The Public Relations Blog

Begin your PR campaign the right way: Allow resources for measurement.

Most likely, your company measures sales, employee retention, and NPS scores. It’s also important to measure your marketing department's work along with your public relations agency of record.

Measurement must be a consistent process once you identify your key performance indicators. That’s easy if what you’re measuring is in-house and completely accessible. Hopefully, you already have the spreadsheets in place, so all you have to do is pull the sum at the bottom each week.

Companies should set aside resources for measuring their vendors' outputs, including their public relations agency. Being unwilling to spend the time and money upfront for proper PR measurement is one of the 15 mistakes companies make when hiring a PR firm. Read on to find out why you should include measurement in your PR budget.

5 key factors for conveying company messages effectively

Getting your messages to the right audiences is key in effective public relations. It’s important to know the different channels and platforms and the best way to use each of them. There are two types of communications in PR: controlled and uncontrolled. It’s essential to use both types of communication as well as the PESO model for successful PR.

Don’t confuse the pitch team with your account management team.

Most companies consist of several departments including sales, marketing, customer service, and human resources. Every department (or team) includes team members who each play a specific role within the company. When partnering with a public relations firm, many executives confuse the pitch team with the account management team and expect that their initial contacts will continue to be their contacts throughout the partnership. This is mistake #8 on Axia Public Relations’ list of 15 mistakes companies make when hiring a PR firm. Don’t let this be your company. Most PR firms have a process to ease the transition as you move from prospective client to signed-contract client.

Recently, I was chatting with a reporter friend of mine and she told me that she gets on average 500 emails a day. Of those, nearly 100 or so are pitches for story ideas. And, of that 100, she maybe reads five or six, based solely on their subject lines.

With the new year right around the corner and trade shows filling the calendar, the question of how to best convey your company’s message to the media might be starting to shadow your thoughts. Before that shadow becomes a looming, cantankerous beast, tackle it to dispel the darkness and enlighten everyone with your message.

4 steps to help you choose the best media-monitoring platform

Capturing media clips to share with clients is one way a public relations firm shows its success. What many PR firms struggle with is capturing all the media mentions for its clients. No media-monitoring service can capture every media clip or media mention. Some platforms can’t access certain sites, while Google Alerts may capture a clip before the provider. When choosing a media-monitoring platform, it’s important to use the provider that best fits your clients’ needs. Some popular platforms include Agility, Cision, BurrellesLuce, Meltwater and TrendKite.

Finding a media-monitoring platform isn’t easy as each platform offers something different. Here are four things you can do to ensure you choose the right platform for your company.

Social media has become integral to building long-lasting relationships with customers as well as creating brand loyalists. However, not every organization is doing social media right. In his book The Thank You Economy, New York Times best-selling author Gary Vaynerchuk defines seven of the biggest mistakes companies make in their use of social media.

2 reasons why you shouldn’t hire a PR firm that guarantees sales

As a CEO, you know that sales are the lifeblood of a company. Using public relations to increase your company’s share of voice within the media is one way to improve your sales. However, if your company hires a PR firm based on its offer to guarantee sales, you're making a mistake for two reasons:

It seems some companies never learn. They continue to create situations that become public relations disasters. No company is perfect, and we all goof up from time to time. The trick is to learn from your mistakes. Even better, learn from the mistakes of others to avoid making them in the first place. This year’s list of avoidable PR goofs, in no particular order, should be enough to keep your company out of trouble for a long time.

How to avoid losing your social media followers

A successful social media strategy requires commitment and consistency. Posting original, entertaining and useful content regularly is essential to success. Sometimes, in spite of your efforts, you see a drop in your social media key performance indicators. This might be a sign that you’re posting too much.