<img height="1" width="1" src="https://www.facebook.com/tr?id=272980249965517&amp;ev=PageView &amp;noscript=1">

The Public Relations Blog

How are you handling customer reviews?

Let PR show you how to use them for maximum advantage

In the past, when customers were unhappy with your company, they simply let their wallets do the talking. Today’s consumers have numerous ways to let you know how they feel about your company, products and people. One of the most popular methods is online consumer and product reviews.

How your company handles these opinions can mean the difference between generating consumer loyalty and delivering customers directly to your competition.

Read More

Topics: Public Relations, Featured, Reputation Management, ReviewMaxer, Online Review Management

Strong digital strategies net customers, profits

Strong digital strategies net customers, profits

Meeting and exceeding your customers’ digital expectations is crucial to the future and success of your business. Metadescription tags are your final lifeline in your efforts to attract users to your website. The best creative in the world won’t get you anywhere if you don’t have the right strategy supporting it.

 

Read More

Topics: Public Relations, Featured, Reputation Management, ReviewMaxer, Newsletter, Online Reputation Management

How to respond to negative reviews on Yelp

The right response can turn complaints into kudos

Often, customers will leave online reviews that are unwarranted or over the top. Something about the experience they had with a company gets under their skin and they are overcome with anger toward the company. They might decide to leave a review in which they exaggerate the negative experience they had or they might even leave a review that is a downright lie. No matter what an angry customer writes, companies need to be ready to address these reviews.

When responding to a negative review, there are right ways and wrong ways to do it. Here are some tips for responding in a way that keeps the peace with your upset customers:

Read More

Topics: Public Relations, Featured, Reputation Management, ReviewMaxer, Online Review Management

Get Free Widget

Liked this blog post? Share it with others!

    

Comment on This Article