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The Public Relations Blog

Tim Jameson

Tim Jameson is studying management at Georgia College in Milledgeville, Georgia. He plans to graduate with a Bachelor of Business Administration in fall 2015. In his spare time, Tim loves to fish and go to Atlanta Braves games.

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How to respond to negative reviews on Yelp

The right response can turn complaints into kudos

Often, customers will leave online reviews that are unwarranted or over the top. Something about the experience they had with a company gets under their skin and they are overcome with anger toward the company. They might decide to leave a review in which they exaggerate the negative experience they had or they might even leave a review that is a downright lie. No matter what an angry customer writes, companies need to be ready to address these reviews.

When responding to a negative review, there are right ways and wrong ways to do it. Here are some tips for responding in a way that keeps the peace with your upset customers:

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Topics: public relations, reputation management, ReviewMaxer, online review management



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