The Public Relations Blog

Don’t dig yourself into a hole during a PR crisis

Not having your customer’s pulse for your brand can hurt your business when the public is expecting a response from you, but so can a knee-jerk reaction. No matter what noise is in the background, responsible corporate statements always need to stay on message, on time and be delivered via the appropriate channels.

Learn how company culture can increase productivity and profitability

The Emmy-winning CBS network reality series Undercover Boss is one of the most popular shows on television. If you haven’t seen it, it’s a program where CEOs of medium and large corporations go in disguise as low-level employees at their own companies to find what’s really going on in their businesses. Along the way, they meet and are touched by the real employees who are helping (or sometimes not helping) the companies stay successful.

In the past, crisis communication was usually done on an ad hoc basis and in a relatively reactive manner. More recently, companies have realized that communicating messages during times of corporate stress should be carefully managed so that the right message is sent to both their customers and to their employees.

What you need to know before planning your next PR campaign

In public relations, we talk a lot about strategic plans and the advantages of various campaigns. However, very little is said about what a successful campaign actually looks like, how you measure its success and the benefits you can achieve.

Use PR to ensure your image remains intact

Ben Franklin once said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Just look at some Google searches as proof. It seems the worst news always rises to the top. When it comes to online reputation, the stakes are high.

The first reaction to a company crisis is usually to speak out and defend yourself. In social media, this can be hazardous to your brand. So what is the best way to react during a corporate catastrophe? Should your social media firm respond or not? It depends on the situation. Here is a brief primer on how a social media firm should react during an emergency.

PR helps you understand this powerful network and get it right

You post to Facebook at least five times a week, send Tweets several times a day and make sure you keep your LinkedIn pages current. But how often should your company post on Instagram?

Your social media strategy only works if you have followers, and gaining new followers can ultimately translate into more business. So how do you attract more followers for your company?

Organic growth does not happen overnight; it requires time and considerable effort. Below, you will find seven tips that can help you gain more social media followers for your company and grow your business.

Learn about PR tools that can help you take control of your online reputation

Your business has gotten great reviews from many of your customers. Do all your customers, prospects and other key stakeholders know that? Getting great reviews is wonderful, but if no one sees them, it’s like throwing them in the trash.

You don’t want consumers to stumble upon your positive customer reviews by accident or, worse, make them search all around the Internet for them. It is vital to promote your customer reviews, especially on social media, to make them easily accessible to consumers.

PR can help you make the most of your time in the spotlight

Most companies want their messages and campaigns to go viral. After all, having millions of people discussing your brand could be a dream come true – if you manage it correctly.