The Public Relations Blog

How to cultivate long-term relationships with journalists

Navigating relationships with newsrooms and media contacts is challenging sometimes. Journalists play an important role in sharing your company's story, which, in turn, helps to build your credibility in the marketplace  and attract more customers. Journalists are a key audience for your company, and your success depends – in part – on them.

Working with the media is all about relationships — mutual trust, respect, meeting deadlines, and occasionally making friendship. Here are three important ways trust plays a key factor in building successful, mutually beneficial relationships with reporters, editors, bloggers and producers.

Shared coverage doesn’t have to be bad

So, the journalist you’ve been pitching finally decides to write a piece on your company. Thrilled, you update your team, alert your spokesperson and send the reporter all the necessary photos and information.

Then, at some point during the process, or maybe even once the story runs, you find out that your competitors appear in the piece too – perhaps with more prominence than your company. When this happens, PR pros will certainly be bummed, even bitter, upon learning they’ll share the spotlight with those they compete so hard against.

Don’t see shared coverage as a loss. As long as the coverage for your company is positive, it’s still a win. Here are some tips to consider when you learn your media coverage includes your competitors.

Learn the best methods of establishing relationships with media representatives

Email is a terrific way to pitch to journalists. Most people use this tool to communicate – it saves time and it’s efficient. So how can you ensure that media representatives open your email pitch instead of instantly deleting it? While there’s no definitive answer, you can increase your chances of connecting with journalists if you follow these do’s and don’ts in your emails:

When I worked in Silicon Valley, a front-page story in The Wall Street Journal was the “ungettable get.” Our teams would persevere for weeks trying to figure out a way to get their venture-backed technology startup onto the front page of the Dow Jones-owned media outlet. Our efforts often felt futile, as the Journal covers mostly business news with significant financial or industry-shattering impact.

As numerous public relations firms have predicted since the beginning of the year, a key facet to every successful campaign in 2018 will be the story. From cave drawings and legendary tales to biblical passages and novels, the art of storytelling captivates us. And the foundation of all good stories, of course, is the unexpected adventure contained within.

The ability to craft unique narratives seeps through the souls of PR professionals. We look beyond what everyone else sees and often unearth unexpected elements that make our clients’ stories come to life. From those nuggets, we create unique stories to share with key demographics as well as the media.

How do companies discover the useful snippets necessary for a unique, creative and authentic corporate narrative?

2 companies respond in very different ways to a PR crisis

In October 2017, Amazon debuted Amazon Key, its answer to the ongoing problem of porch theft. Home delivery of everything from groceries to jewelry has become ubiquitous as Amazon’s market share grows and influences American shopping patterns. Meanwhile, package purloiners have learned to reach for the low-hanging fruit of unattended front-door parcels. Enter the Amazon Key, a cloud-based security camera linked to a door lock that grants delivery people admittance to drop off packages, safeguarded with autolock settings at their departure.

One problem: As with all internet-connected devices, Amazon Key is vulnerable to hacking.

Cybersecurity company Rhino Security Labs exploited an authorization point in the wireless connection to take the entire device offline. To a remote user viewing the video feed, it appears the entry is secure. While offline, a hacker keeps the internet-controlled key in the open position without immediate detection. These vulnerabilities allow either a delivery person covert re-entry to the home or clever criminals to override the system immediately following a delivery to access a victim’s home for their own nefarious purposes.

Here is where public relations professionals’ dreams and nightmares coincide.

Don’t shy away from smaller opportunities.

We know your company – especially the CEO – wants media results. To get those results, your spokespeople must be available for interviews via email, phone, and in person. At Axia Public Relations, we’ve had companies hire us and then be reluctant to participate in interviews with smaller media outlets and with reporters who have smaller roles within bigger outlets. Being too selective about interviews is mistake #11 on Axia’s list of 15 mistakes companies make when hiring a PR firm.

In fact, there are a few benefits to participating in smaller interview opportunities. Here are three reasons you should be more willing to accept these types of interviews:

Plenty of media outlets – digital and print – leverage individuals with special expertise, large followings or authoritative diatribe to round out editorial coverage in the form of columns. In fact, prior to YouTube, Facebook and Instagram, columnists were the key influencers. For example, there was Pauline Friedman Phillips who, under the pen name Abigail Van Buren, wrote the syndicated “Dear Abby,” until her death at the age of 94. Walt Mossberg earned fame amid the pages of the Wall Street Journal for uncovering and demystifying technology. Herb Caen riveted readers of the San Francisco Chronicle with his daily column, which many considered the “voice and conscience” of San Francisco.

8 items to include in your company’s online newsroom

Seasoned PR pros may remember printing countless press releases, fact sheets and biographies to include in perfectly curated media kits. Media kits of yesterday were helpful leave-behinds, however, today they’re dinosaurs. Digital media kits – or online newsrooms – are an easy way for media to access key information and assets.

As a professional journalist, I’ve received my share of calls from unhappy sources complaining I excluded them from an article. These calls come because some companies believe if their competitors receive media attention, they deserve attention too. Realistically, the news cycle doesn’t work that way. Even with the highest degree of professionalism, there are plenty of editorial cracks through which information can fall.