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How public relations impacts company reputation, revenue, and recruiting

By Katie Boyles

irfan-simsar-1144378-unsplashAxia Public Relation’s campaigns tie directly to what’s important to business leaders

Public relations campaigns work to impact your organization’s reputation, revenue, and recruiting. At Axia Public Relations, all our efforts drive one or more of these important factors. We start by tying our communication metrics to your company’s financials and key metrics. We’re able to articulate the value of PR in terms that your company leaders care about, such as their ROI.

We identify and align our success metrics with the same metrics your company regularly measures. We link our work directly to your company’s performance. We focus our reports on metrics that drive your business outcomes.

To measure reputation, we use qualitative research, like focus groups and surveys. At the beginning of a PR campaign, we establish a baseline by looking at social media mentions, news article tone, and online reviews to understand a brand’s reputation. We measure the industry’s reputation, then measure your company’s reputation and compare it to top competitors. These are the factors that measure reputation.

To measure revenue, we’re able to determine web traffic, visitors, and direct link clicks with Google Analytics. If a reporter includes a direct link in his or her online article, we’re able to measure how many people potentially read it and how many people traveled to your company’s website.

To measure recruiting and employee retention, we partner with your HR department to research the employee behavior and recruiting factors at your company. We help improve how potential employees perceive your brand and work to attract new employees.

How does social media engagement actually drive business results? We’ll report the number of shares or impressions and link that to a business outcome. When the content is for a specific product, we’re able to tell the story of how the audience engages with that product. Social media comments provide insight to your company’s reputation and the public’s trust of specific products or topics.


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If your current PR agency doesn’t understand how to connect communication efforts to business metrics, it’s time to find a PR partner who uses best practices. Read Axia’s complimentary e-book “How to Fire Your PR Firm” to learn what you should expect from your PR firm and how to have a smooth transition when you decide to move on.

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axia-katie-boyles-portraitClients love Katie’s energy and enthusiasm. She works with local, regional and national clients coordinating their PR campaigns. Katie has worked with Axia Public Relations since September 2015. Learn more about Katie.


Featured photo  by İrfan Simsar on Unsplash

Topics: measurement

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