- Unfortunately, there is no University of Great Service, so where does one go to learn about great service, and how it should be implemented?
- Take a trip to Nordstrom, purchase something and ask them to ship it to China! Or, visit The Palm or Morton’s or any other fine-dining restaurant and experience the royalty-like service that makes you feel as if you’re the only guest who counts in the restaurant.
- In order to give great service, one must experience it first.
- How would your customers grade your establishment on service?
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