Unfortunately, there is no University of Great Service, so where does one go to learn about great service, and how it should be implemented?
Take a trip to Nordstrom, purchase something and ask them to ship it to China! Or, visit The Palm or Morton’s or any other fine-dining restaurant and experience the royalty-like service that makes you feel as if you’re the only guest who counts in the restaurant.
In order to give great service, one must experience it first.
How would your customers grade your establishment on service?