The Public Relations Blog

PR communications in a crisis must be handled with empathy and sensitivity

Given the reality of 24-hour news, both large and small events receive intense scrutiny during a crisis. The larger networks, in an effort to cater to the American public, will switch to real-time events. Any type of news – good or bad – can become top billing in today’s news cycle. Stock market gains, job market changes or violent crises all can take the main stage for viewership.

How to use a PR nightmare to help you improve your bottom line

The country’s current social climate is an opportunity for better public relations between PR firms and their clients. One of the best examples arose recently at the University of Missouri, and smart companies are paying attention and making changes.

Understanding an important tool for crisis management

Experienced PR firms that are skilled in crisis communications work closely with their clients to build “dark sites” (aka blind sites, black sites or ghost sites). Dark sites are fully functional, pre-packaged web pages prepared for immediate publishing in the event of a crisis. Dark sites are so named because they reside in a different layer of the Internet than the layer most of us typically use, and their main purpose is to communicate accurate and timely information, given the immediacy of viral social media.

Use PR to solve problems, build your customer base and achieve results

Engineering firms today face a challenging marketplace. In order to stay ahead of the competition, you need to increase your visibility, prove that you add value and differentiate yourself as an industry leader. Help from PR can make these vital tasks easier.

To engage clients, handle crises and communicate effectively with target audiences, every kind of business requires assistance from experts who excel in these areas.

Before your next public event or speech, consult with PR

Dr. Ben Carson is widely considered to be one of the more likeable and honest of the Republican candidates running for president. Nonetheless, his ride has not been completely smooth. The media is now accusing him of lying and exaggerating his credentials.

This kind of allegation is damaging, whether you’re a candidate for the country’s top job or CEO of a corporation. Using PR tools and tactics can help get you out of this type of crisis, but only if they are done correctly.

Late Friday night, when gunfire and blasts took the lives of at least 128 people in Paris, the world turned to social media for updates on the tumultuous situation. Among the tweets of condolence, sadness and worry, there was the occasional corporate tweet about products, the sporadic blogger pushing his posts and some of the usual whimsical content you find on Twitter.

While social media is a fun way to connect with consumers and prospects, it’s also a source for news and community-building during times of tragedy.

How Turing Pharmaceuticals’ Martin Shkreli and others can climb out of a PR nightmare

Imagine this: A crisis is brewing over your company’s perceived lack of compassion for your customers. To make things worse, a top executive is quoted in major media outlets saying that the company will do little (or nothing) to change.

You don’t need to imagine it; you can read all about it in the news coverage of Turing Pharmaceuticals’ CEO, Martin Shkreli, who decided to drastically increase the cost of a life-saving drug from $18 to $750 a pill. However, there are ways for this company – and others in a similar situation – to recover from such a fiasco with help from PR.

You can’t control it so let PR show you how to best prepare for it

Severe thunderstorms and heavy winds strike when you least expect them. Potential hurricanes and flooding, which can occur anytime from June to November, are a yearly threat. Lightning that strikes with or without rain is especially troublesome. Tropical storms can ruin anyone’s best-laid plans. Is your company ready?

Mother Nature can be both splendid and cruel, and many companies may find themselves in crisis due to her whims. While we are ultimately at her mercy, we don’t have to stop creating events and programs. Your company can weather any storm with the right foresight, and planning and PR can help.

From CEOs to entertainers, take steps to protect your privacy

People often believe that once a patient is in the public domain of a hospital, the media can access any information about the individual. This is not true. The American Hospital Association has guidelines for releasing patient information to the media.

When United Airlines CEO Oscar Munoz was hospitalized after a heart attack, the media found out quickly. Once the news of Munoz’s hospitalization went public, United Airlines’ stock price dropped.

Your company could face a slew of negative effects if the media finds out that your high-level executive was admitted to the hospital. Here are five tips you need to know in order to take control of the situation before it takes control of you.

Hospitalization could cost your company more than you think

United Airlines’ newly named CEO Oscar Munoz – immediate past COO of CSX – was admitted to the hospital on Oct. 15, following an alleged heart attack. It happened just 39 days after he took the position. The company’s prior CEO resigned in September in the shadow of a possible bribery scandal. Now, United Airline’s image is suffering even more thanks to the publicity of Munoz’s hospitalization.

When media learned about Munoz’s hospital admittance, the news spread quickly.