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The future of PR in 2026 is personalization & trustworthiness

By Jason Mudd
A person holding a phone with an AI agent on it.

1. PR in 2026 will be smarter, more human, and more accountable

2. Why Spotify Wrapped wins and what PR pros should steal

3. 60-second close: The new rules of PR



1. PR in 2026 will be smarter, more human, and more accountable

  • Predictions for the communications landscape in 2026 indicate a growing partnership with AI for personalization, protection, and crisis readiness.

  • Hyper-personalized campaigns based on AI-driven data will lead engagement strategies, spurring trust-based authenticity and in-depth audience insights.

  • Steady, thoughtful PR will be the foundation, rather than viral stunts.

2. Why Spotify Wrapped wins and what PR pros should steal

  • Spotify dropped its annual “Wrapped” in late December, marking the 10th edition.

  • The listening recap transforms user behavior data into fun, visually artistic, personal, and shareable stories.

  • This strategy, with similar “Year in Review” features being adopted by LinkedIn and other communications giants, makes users the hero by providing shareability, engaging storytelling, and personal bragging points for users.

3. 60-second close: The new rules of PR

  • The PR landscape of 2026 will reward intelligent, strategic communications that embrace hyperpersonalized campaigns with AI-driven partnerships.

  • Human-centric storytelling, clever data presentation, and trust built on consistency and credibility will be imperative to win the PR game.

  • Axia’s team can strategically outline and align your communication strategy for maximum impact and visibility in 2026. Ask me how we can assist you.

Photo by Andrea Piacquadio from Pexels


Topics: story telling, 60-Second Impact

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