Axia’s Quarterly 360º Client Feedback Sessions

Axia's unique Quarterly 360º Feedback Sessions are structured, high-level conversations designed to enhance collaboration, refine strategies, and ensure continuous improvement to our strategic partnership. Each session is a valuable check-in for you and Axia to discuss what’s working well and how we can best meet your company’s evolving needs.

These sessions strengthen our business relationship through mutual insights and actionable feedback.

• Enhances strategic alignment
  Ensures Axia’s efforts align with your evolving goals and expectations.
  
  
• Drives continuous improvement
  Identifies opportunities to refine communication, reporting, and overall PR strategies.
  
  
• Strengthens collaboration
  Provides a dedicated space for open, constructive discussions that reinforce trust and partnership.
  
  
• Maximizes PR effectiveness
  By reviewing successes and areas for growth, we can optimize your outcomes and long-term success.

• Our quarterly conversations will facilitate ongoing dialogue.
• We’ll use a structured agenda covering key areas of our strategic business partnership, including:
  1. Where are we winning?
  2. Where are we losing?
  3. What would you like to see more of?
  4. What would you like to see less of, or what would you like Axia to change?
  5. How might we improve our meetings?
  6. How might we improve our reporting?
  7. Quantitative feedback using a 1-5 scale will help us assess:
     • Our relationship and alignment (values, chemistry, process, scope, and direction)
     • Your account manager’s performance
     • Axia’s adherence to its core values:
       • Integrity (promises kept)
       • Ideas (proactive ideas and creativity)
       • Relationships (guidance, advice, recommendations, and contacts)
       • Results (strategies, services, outputs, and outcomes)
       • Improvement (continuously getting better)
  8. Where does Axia need additional support from you as the client?

These quarterly meetings give you a valuable opportunity to share candid input. This helps improve our business relationship and your PR results.

• Proactive strategy refinement
  Ensures Axia remains ahead of shifting business needs and PR goals.
  
  
• Stronger working relationship
  Establishes a forum for collaborative success.
  
  
• Customized client experience
  Helps Axia fine-tune its approach based on direct client input.
  
  
• Efficient problem-solving
  Addressing concerns early prevents small issues from becoming major obstacles.

By prioritizing structured, productive feedback, we help ensure our services evolve to meet the highest effectiveness and your satisfaction standards.