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How to reactivate a disabled Instagram account [SOLVED]

By Becca McClure

Recover your company’s Instagram account in 8 easy stepsluke-van-zyl-571729-unsplash

Recently, we created an Instagram account for one of our clients. Later, when we went to log back in, we received this error message, “Your account has been disabled for violating our terms. Learn how you may be able to restore your account.” We didn’t understand what terms we could have possibly violated, as we hadn’t even published a picture yet.


Here’s how we quickly reactivated the account:


1. Click “Learn More.” You’ll see another message:


Your account has been disabled for not following our terms. You won’t be able to log into this account and no one else will be able to see it. If you think this was a mistake, please let us know.


2. Click “please let us know.”

Instagram takes you to another page that says:


If you believe your account was deactivated by mistake, please provide the following information so we can investigate. Please only submit this form if your account was deactivated for not following Instagram’s Community Guidelines and you believe this was a mistake. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate place to report your issue.


Is this account used to represent a business, product or service?

  • Yes

  • No

3. Click “Yes.”

Then, click “Send.”


4. Instagram will now ask you to enter your full name, Instagram username, email address, and the country you’re in. Enter all this information accordingly.


5. Instagram will also request that you verify your business by submitting a copy of one of the following:

  • Local business license

  • Tax filing

  • Invoice

  • Certificate of Formation

  • Articles of Incorporation

  • Utility bill

  • Proof of domain name registration

  • Order fulfillment documentation

Don’t provide this information yet. Simply check the following:


I understand I can’t get help with my account if I haven’t uploaded a valid document supporting my business.


Then, click “Send.”


6. Instagram will email you.


Screen Shot 2018-12-04 at 3.00.03 PM


Now, reply with documentation.


7. Instagram will email you again.


Screen Shot 2018-12-04 at 2.58.51 PM


Do this immediately. Instagram is ensuring you’re a real person, not a bot. Use copy paper and write clearly and large. Attach the photo as a JPEG file.


Here’s what the image we submitted looked like:



8. Hopefully, Instagram will email you one last time.


Screen Shot 2018-12-04 at 3.02.19 PM


Congratulations! Instagram reactivated your account. If it doesn’t work the first time, keep repeating the process 2-3 times a day.


Need help creating content for your newly reactivated Instagram account? Axia Public Relations can manage your social media profiles and efficiently engage and reach your target audiences, creating opportunities for conversations to happen between you and your customers. Download Axia’s complimentary “Essential Social Media Management Guide” today to find more tips to help you succeed on social media.

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IMG_3217Becca McClure is a passionate public relations professional who works on various client social media accounts and public relations campaigns. Clients love her infectious positive attitude and her strong work ethic. Becca joined the Axia Public Relations team in February 2016. Learn more about Becca McClure.

Featured photo by Luke van Zyl on Unsplash

Topics: PR tips, shared media

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