A national mortgage company approached Axia Public Relations with an online reputation management problem. The company was suffering from a damaged reputation and the negative perception that it was a substandard company and a bad place to work. At the time, it was estimated that the company was losing $20,000 in new sales per week – perhaps each day. In order to solve these issues, Axia launched a nationwide, proactive public relations campaign that would mend the company’s tarnished image. Axia’s plan included an in-depth media relations campaign, an awards recognition program and the implementation of a lasting online reputation management program.
Within 24 months, the national mortgage company saw big results: a 1,200-percent increase in annual revenue; 3,903 articles generated; 20 business awards that celebrated the company and its business practices; and a complete reversal in public perception from negative to positive.
More importantly, the company enjoyed completely clean returns on the first six pages of search engine page rankings.