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Reputation management: How to respond to negative reviews

3 tips to help your business keep negative reviews from hurting its reputation

Almost every business will receive negative online reviews, and there is nothing wrong with that; it’s better to get some kind of feedback so you can improve your products and services. Plus, those bad reviews also add credibility to the positive reviews. However, mishandling negative reviews can do long-term damage to your company’s reputation. If you have received negative reviews or want to proactively make a plan to handle those reviews when they arise, read these tips and don’t let your reputation take a hit.

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Topics: Public Relations, Featured, PR Tips, Social Media, Reputation Management, Online Review Management, Online Reputation Management

Got a full complaint box? Online reputation management could save serious revenue loss

 

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Topics: Media Relations, Public Relations, Reputation Management, Online Review Management, Online Reputation Management

Astroturfing: Online Reputation Management Can Solve the Problem

Somebody’s got some explaining to do.

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Topics: Digital PR, SEO, Social Media, Reputation Management, Crisis Communications, Online Review Management, Online Reputation Management

How does PR work?

To understand the answer to the question, "How does PR work?" let’s first answer the question, "What is public relations?"

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Topics: Public Relations, SEO, FAQ, PR Tips, Social Media, Reputation Management, Crisis Communications, Online Review Management, Online Reputation Management

Bad PR: A Case Study in How Not to Manage Your Online Reputation

"Any man who must say 'I am the king' is no true king at all." — Tyrion Lannister, Game of Thrones

 

If your first impulse upon reading a negative online review is to respond with questions about the reviewer's intelligence and family lineage, you're human. If you actually do it, you're playing with fire and your business is likely to get burned - possibly to the ground.

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Topics: Public Relations, Social Media, Reputation Management, Crisis Communications, Online Review Management, Online Reputation Management

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