The Public Relations Blog

How to collect five-star customer reviews for your company

3 ways to increase your positive feedback

This past weekend, my husband and I purchased a new car after spending most of the summer visiting various dealerships and test-driving more than a dozen cars. After finalizing the paperwork, our salesman asked us to write a review on Yelp about our experience. Giddy from that new-car smell, my first inclination was, “Sure! I’ll write one.” He then added a request for a five-star review. Were we happy about our car-buying experience? Absolutely. Was this sales team and dealership top-notch? Certainly. Did I appreciate the aggressive solicitation of a five-star review on Yelp? Most definitely not.

Most companies recognize the connection between customer reviews and SEO rankings, which has resulted in many requesting reviews rather than allowing them to populate organically. So how can your company earn customer feedback that savvy review platforms (and complex algorithms) will perceive as genuine rather than solicited?

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Topics: Public Relations, Featured, Online Review Management

How your company can make the most of Yelp

Instead of fearing the online review site, use it to inspire foresight and increase profits

In some industries, the mere mention of the word Yelp is enough to cause widespread panic. Indeed, online reviews can make or break a business, and Yelp remains one of the most popular review sites. Nevertheless, you don’t need to fear it; you just have to use public relations to maneuver Yelp, and other online review sites like it, to your advantage.

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Topics: Featured, Public Companies, Online Review Management, Online Reputation Management

Why online reviews are the best SEO opportunity

Take what your customers are saying and use it for search engine success

Online reviews represent the best way for consumers to get honest opinions from real people about products and services they are interested in purchasing. You may also find them helpful as a way to keep your finger on the pulse of what people are saying about your company. What you may not know is that online reviews also provide an ideal search engine optimization (SEO) opportunity.

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Topics: Public Relations, Featured, ReviewMaxer, Online Review Management

8 insider tips for online customer reviews

Customers are already talking about you; learn how to use it to your advantage

Today, online customer reviews can literally make or break a business. When reviews are managed correctly and the information is positive, you can reap benefits such as an increase in customer engagement and profits. If you get it wrong, your company will be flooded with negative search engine results for years as your reputation plummets.

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Topics: Public Relations, Featured, ReviewMaxer, Online Review Management

4 ways to improve your online rankings

The right words paint the best picture

When you want to say exactly the right thing, you spend a lot of time thinking about it.  Selecting the best words is crucial in delivering the appropriate message. Words and phrases take priority in the algorithm that search engines use to pull the best content to the top of results lists, but inappropriate use actually lowers rankings.

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Topics: Public Relations, Featured, Social Media, Online Review Management

4 ways your company may be incorrectly handling online reviews

Reviews are real, influential and online forever; so let PR show you how to make the best of them

There are now more than 500 review sites online. It’s a pretty sure bet that the public is rating your company on more than one of them. Are you handling your company’s online reviews in the most advantageous and effective way?

With more and more people researching and shopping online, review sites have quickly become a powerful indicator for the performance of your brand. Whether it’s a star- or points-related review or a paragraphs-long discourse about the advantages/disadvantages of your product, consumers are increasingly using these reviews to make final purchasing decisions. Therefore, it’s imperative that you manage online reviews correctly. Here are four mistakes you may be making in handling your online customer reviews.

 

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Topics: Public Relations, Featured, ReviewMaxer, Online Review Management

How to ethically handle negative online reviews

Customer feedback is incredibly important for any business, so online reviews are very valuable.  E-commerce sites have made it easier for consumers to price-check and do quality comparison for any product or service they are interested in. Nobody wants to waste money on sub-par purchases, so for customers, reading online reviews is an important step in making their buying decisions. This means that online reviews are critical to businesses because they affect their online reputations and business productivity.

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Topics: Public Relations, Featured, Online Review Management, Online Reputation Management

6 tips for using social media to promote customer reviews

Learn about PR tools that can help you take control of your online reputation

Your business has gotten great reviews from many of your customers. Do all your customers, prospects and other key stakeholders know that? Getting great reviews is wonderful, but if no one sees them, it’s like throwing them in the trash.

You don’t want consumers to stumble upon your positive customer reviews by accident or, worse, make them search all around the Internet for them. It is vital to promote your customer reviews, especially on social media, to make them easily accessible to consumers.

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Topics: Public Relations, Featured, Social Media, Online Review Management

How you can get your company on the list of Best Places to Work

Is your company doing all it can to attract and retain the best and brightest employees?

Many companies still believe that all it takes to attract the best and brightest job applicants is to offer a competitive salary and benefits. Smarter companies have learned that, these days, it takes much more. Which of these sound like your company?

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Topics: Public Relations, Featured, Social Media, Reputation Management, Online Review Management

How to generate positive online reviews

Consumers find comfort and reassurance in the opinions of others. In fact, 52 percent of consumers reported that positive customer reviews make them more likely to invest in a local business, compared to just 28 percent who make selections based on factors including location and price.

The word-of-mouth referral predominantly in use today takes the shape of the online review. Whether it’s on Yelp!, Google+, TripAdvisor, Angie’s List, the BBB or another digital review outlet, the opinions of others carry a significant amount of weight when it comes to where consumers invest their time and money. In addition, leading search engine sites place greater SEO value on “earned input” such as reviews, creating several key reasons for businesses to make a concerted effort toward encouraging reviews.

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Topics: Public Relations, Featured, Reputation Management, ReviewMaxer, Online Review Management

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