The Public Relations Blog

Is your company’s PR ready for a cyberattack?

3 tips to help you prepare

News headlines are regularly peppered with fear-instilling stories of data breaches and cybersecurity threats that riddle us to the core as we consider how our personal and private information is vulnerable to hackers.

These same issues should concern companies even more. Large corporations like Uber and Equifax have already fallen prey to cyberattacks, and health care is the most hacked industry to date. Cybersecurity is no longer an issue exclusively for individuals who fear identity theft. It’s a rampant concern for companies as well. In addition to customer data, company trade secrets, patents and proprietary algorithms are vulnerable.

Axia Public Relations encourages its clients to regularly review and update their crisis communications plans. As more headlines spotlight cybersecurity concerns, adding steps and protocols for a cyberattack is prudent. For those that don’t have a cybersecurity plan in place, here are three steps to consider as you prepare:

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Topics: Public Relations, Featured, Crisis PR, Crisis Communications

‘This Is Us’ fire creates social media storm and PR crisis for Crock-Pot

Communication tips for what to do when your brand unexpectedly ‘catches fire’ and you need to calm consumers

This week, NBC’s “This Is Us” gave viewers an emotionally gripping episode that seriously tugged their heartstrings. It also sent many to their cupboards to dispose of a kitchen appliance that was the terrifying catalyst for one of the show’s biggest tragedies. The villainous appliance? A Crock-Pot.

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Topics: Public Relations, Featured, Crisis PR, Crisis Communications

Be a S.M.A.R.T. communications pro

Axia Public Relations breaks down what it means to plan S.M.A.R.T.

Each of our clients has a personalized public relations plan. We collaborate with company marketing leaders to develop their communications for the quarter, year and future. We’re experts in planning and executing great strategic communications, and we know how to make them sharp and SMART.

And what exactly does SMART mean? We’ll break it down for you.

If you’d like help drafting your marketing and communications plan, Axia offers that service.

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Topics: Public Relations, Featured, PR Tips, Crisis Communications, Corporate Communications

Hurricane Harvey and social media: 6 takeaways for businesses preparing for Irma

A storm with the magnitude and destruction of Hurricane Harvey has not hit the United States since social media has infiltrated our lives. From Twitter to Facebook, people turned to social media to help family members reunite, to ask for donations and even to plea for rescue from the floods.

In addition to the individuals who were using social platforms, government entities and media outlets took to social media to broadcast critical updates. Companies also used social media to communicate key updates.

While nothing can fully prepare a company for a disaster the magnitude of Harvey, it’s a good idea to think about a crisis plan for your company. For Florida companies in the path of Hurricane Irma, here are some social media tips to have on-hand as your company prepares in the days ahead.  

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Topics: Public Relations, Featured, Crisis Communications

3 lessons your company can learn from the Aflac crisis

Use PR to avoid, endure and outlast whatever trouble strikes your company

A public relations crisis can happen to any company of any size at any time. Sometimes, they happen quickly, like the scandalous retirement of the CEO or inappropriate comments made by a top executive. Others develop slowly, like disgruntled employees whose behavior eventually begins to affect customer service.

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Topics: Public Relations, Featured, Crisis PR, Crisis Communications

Validity of social media: Communications in crisis

3 ways to ensure your company receives fair treatment in the media

In the last several months, news programs and media pundits alike have attempted to unravel the meaning behind President Donald J. Trump’s tweets. When this effort falls short, President Trump’s spokespeople regularly opine that the media has an obsession with covering everything he says on Twitter – and little of what he does as president.

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Topics: Public Relations, Featured, Social Media, Crisis Communications

Crisis communication: How to mitigate fake news

3 ways you can combat fake news about your company

For those who studied journalism, the fake news phenomenon likely guts you like a knife. Our centuries-old career remains governed by a code of ethics, yet is regularly called into question in an era when anyone with internet access can call themselves journalists and appear semi-legitimate.

Fake news isn’t creatively disseminated or opinion-rich news; it is fraudulently created, completely false and non-fact-based information presented as news.

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Topics: Public Relations, Featured, Crisis Communications

Top 5 avoidable PR goofs of 2016

Sometimes it’s what you don’t do that matters

Business icon Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” With that in mind, Axia Public Relations once again brings you the top avoidable PR goofs of the year. Let’s hope no one repeats the errors of 2016 next year.

No matter how bad your year was, hopefully, you can take comfort in the fact that you didn’t suffer a reputation-destroying PR goof. Here are five PR mistakes you can avoid making in the future.

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Topics: Public Relations, Featured, Crisis Communications

How to recover from a spokesperson mistake

Learn from slip-ups, pick up the pieces and move on with help from PR

In the midst of a crisis, your CEO says something insensitive. During a media interview, a top executive mistakenly talks about a project you weren’t ready to discuss yet. Mistakes by a company spokesperson happen all the time. It’s how you handle them that defines your company and makes the difference between a minor error and a major mess.

To inform the public about your company, you must put yourself out there. The more you do, the bigger the potential for missteps. Learn these public relations tips and techniques to decrease the chances of a mistake happening to your company.

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Topics: Public Relations, Featured, Crisis Communications, Spokesperson Training

Crisis management: Learn from Wells Fargo’s mistakes

5 lessons you can use in your own company

When Ben Franklin said, “an ounce of prevention is worth a pound of cure,” he was referring to fire safety. But this adage applies to many situations, including a corporation’s crisis management strategy. Planning makes for the best success, and this includes planning for an accident, an illness or an attack on a company’s principles.

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Topics: Public Relations, Featured, Crisis Communications

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